CAREER PROFILE
Primary experience providing customer service in the long-distance telecommunications field as well as being self-employed in computer software retail business. Experience includes bottom-line objective, marketing, sales, product knowledge, product research, and vendor / customer contact. Secondary experience working in Warehouses as Picker and Packer.

Clerical Skills & Abilities:
Computer typing at 40wpm * Data entry * Accurate 10-Key entry * Telephone and Customer Service skills * Business experience * Problem solving * Research skills * Experience on office machines * Accurate record keeping ability – alpha and numeric filing * Website Marketing * Website Design * Payroll * Microsoft Computer Applications most familiar with Access, Word, Excel, Internet Explorer, Outlook Express * SEO Skills (Search Engine Optimization)

Warehouse Skills & Abilities:
Fork Lift and Pallet Jack trained * OJT Supervision * Able to maintain accurate and organized inventory * Order and schedule stock replenishment * Strong eye / hand coordination * Knowledge of shipping and receiving procedures & accurate cycle count * Experience in quality control * Experience in Hand Scanner use * Accurate picking and pulling of products * Packing, weighing, labeling, palletizing knowledge * Accurate color and number recognition

General Skills & Abilities:
Problem solver * Organized * Self-motivated * Team player * Able to work unsupervised * Able to train and supervise others * Able to prioritize and delegate duties * Self-improvement * Strong Work Ethic * Observant and detail oriented * Flexible on duties and hours assigned * Willing to work overtime * Easily Trainable

The Slater Group Company - http://www.goofmaster.com
Sole Proprietor of David's Software Sales Jan 93 – Current
Contacting publishers and distributors of computer software to be a reseller of their products * Adding product information into the database I created in Microsoft Access * Marketing computer software to customers accumulated through advertising using TV advertising & Internet publishing * Research competitor’s prices and services * Provide pre-sales information to customers to ensure product satisfaction * Complete sales to customers when placing orders by phone or email * Accounting duties * Designed and maintain company website * SEO Skills (Search Engine Optimization) * Press Releases – a work in progress.

Temporary Agency Employment
Clerical / Customer Service / Warehouse / and more July 88 - Dec 06
Payroll Data Entry – Representative for Intuit Payroll Services – key clients payroll data into Intuit’s Software Application * Research past payrolls * Make changes to client accounts * Send letters and copies of compiled reports to customers.
Customer Service Representative for my Local Cable Company – Charter Communications * Maintained an average Production Rate that bordered on Exceeded Quality * Just a sample of the work I have been doing for Temporary Employment Agencies.

Winners Corner / Berry-Hinkley
Retail Cashier Aug 05 – Oct 06
Proficient with cash register, electronic credit card system, gasoline console. Know the store merchandise, including products, prices, and promotions. Promptly wait on each customer. Price, stock and face store shelves and walk-in cooler shelves. Routine store (interior) cleaning. Must Be Honest. Implemented FI/FO inventory management procedures.

Baker & Taylor
Picker / Receiving / Stowing for Wholesale Distributor of Books July 99 - Aug 01
Knowledge of warehouse positions to include Picker, Receiving, Stowing, and Shipping * Maintained Production Rate of 106% average per month with the lowest error rate in the warehouse * Fork Lift Trained.

Excel Communications
Customer Service Representative for a Long Distance Carrier Mar 97 - Feb 99
Customer service duties include taking inbound calls from customers as well as Independent Sales Representatives * Services provided included sales of services & researching credits and payment * Diagnosing network trouble * Changing customers accounts to new services * Canceling or reactivating accounts for customers * Assisted with on-the-job training of new associates.

AT&T
Long Distance Phone Operator Feb 90 - Nov 95
Responsible for customer calls for long-distance and local telephone calls * Look up data in the database program for assisting customers placing calls * Assist all callers in a timely, courteous fashion * Ensure numerical accuracy and speed when completing a call using a computer.

National Data Corporation
Customer Service Representative / Data Entry Sept 88 - July 90
Duties included data entry on a computer for financial, retail, health-care, and communications markets reporting financial data to corporate headquarters * Provided bank card authorization service for retail and banks requiring verbal authorization * Provided long-distance operator assistance for several telephone companies under contract * Skills acquired include heavy customer contact, and computer data entry and ten-key skills greatly improved * Assisted in Training of New Employees * Achieved 12 months Perfect Attendance * 3 Months Recognition of Superior Performance by the Achievement Club of Excellence * Superior Rating Last 2 Performance Appraisals.

Baker & Drake Taxi
Taxi Driver June 87 - Feb 90
Provided transportation as Taxi Driver for tourists and local passengers as well as delivery service for local businesses * Occasionally served as assistant to the dispatcher * Dispatched Taxi service utilizing a Mobile Data International Computer * Compiling dispatch reports daily * Continuing educational skills for Customer Service acquired through on-the-job experience.

Reno-Sparks Taxi
Taxi Driver Aug 85 - June 87
Provided transportation as Taxi Driver for tourists and local passengers as well as delivery service for local businesses * Occasionally served as assistant to the dispatcher.

Haas Publishing Company
Distribution Manager for the "Greater Reno Apartment Guide" Oct 84 - Aug 85
Duties included accepting delivery of apartment guides on a monthly basis * Delivering apartment guides to distribution locations such as retail, apartment complexes, and outdoor racks * Distribution locations acquired by contacting management of locations for permission to display the apartment guide * Completed monthly reports for tracking distribution and returns figures * Duties included assisting the local publisher with the monthly ad write-ups * Compiling the ads in a particular order for publication * Assisted with the opening of the distribution markets in Albuquerque, Tucson, and Salt Lake City * Job duties required travel to Las Vegas twice a month to assist with distribution in their Market.

Comstock Hotel/Casino
Change Carrier / Cashier June 84 - Dec 84
Duties included providing change for the slot players in the Casino * Service to customers was provided by walking the casino floor wearing a heavy apron/belt designed to carry change * Primary objective was to ensure that the customers did not run out of change and to report any malfunctions with slot machines.

US Military - (Army)
Cook / Administration / Assistant Dining Facility Manager June 77 - May 84
Military Awards Received: 2 Good Conduct Medals, Army Achievement Medal, Overseas Ribbon, Army Service Ribbon.